I´ve been studying evolutionary theory recently, and how it applies to non-biological entities, such as buildings and businesses. This is the first of what will probably be a short series of blog posts providing new, or deeper insights into the application of evolutionary change in organizations.
Developing the desired culture of your company and achieving greater business outcome requires actions, effective actions. Therefore, we lead organizational change with values and we apply appropriate Kanban practices to make culture stay and demonstrate higher customer satisfaction.
In a low maturity market, a lack of leadership is often cited as the reason behind poor customer service, unpredictable, untrustworthy service delivery, and a lack of speed, agility, and effectiveness. However, what we see is a lack of accountability.
The KMM is build on the belief that desirable outcomes follow practice adoption, that practice adoption can only ever follow culture, and that culture adapts to practiced values. Therefore, all change must be driven first and foremost through adoption of values.
Having the definitions of several or all organizational processes allows to unify and integrate the necessary infrastructure, such as tools, templates, information repositories, internal training materials, standard reports, etc.